Course Title: Systematic Troubleshooting

Duration: 8 hours

Course Description: Most people do not have a troubleshooting process - when they encounter a problem, they do what they did last time, and if that doesn't work they "swap parts" until the problem is solved. This unique course gives you a PROCESS that provides the skills to solve and prevent problems consistently and effectively, and far faster than the "shotgun" approach. The course focuses on case studies to give you multiple opportunities to hone your skills.

Attend and You'll Learn: How to coherently describe a specific problem How to identify the "dimensions" and "boundaries" of the problem - i.e., what the problem is and what it is not How to identify the distinctions between each dimension and its corresponding boundary How to use these techniques to filter out the many possible causes which in fact could not be the true cause, leaving you with the single true cause of the problem

Attend and you will receive: All students attending learn this important process, and they can apply it as soon as they return to their facility, reducing the time and cost required solving problems, thereby reducing downtime. The course will pay for itself in a matter of weeks. A certificate of completion will be awarded to those who finish the course, along with a "Systematic Troubleshooting Skills" 3 ring binder containing: reference manual (83 pages) plus 21 pages of sample worksheets, and workshop participant materials (34 pages)

Course Agenda

• Welcome and Introduction
• Program Overview
• Orientation to Systematic Troubleshooting
• Self-analysis of Participant's Present Problem Solving Process – case study
• How is your Brain wired for Problem Solving?
• Problem Solving Introduction
  • Problem Statement
  • Describe the Problem (facts)
  • Identify Differences and Distinctions
  • Look for Changes (What, Where, When and How Many)
  • Generate Possible Causes
  • Examine for the Most Likely Cause
  • Verify the Most Likely Cause
  • How to prevent problem from occurring in the Future
• Developing a TOOL Kit for Problem Solving
• Case Studies - Practice the Problem Solving Process
• Class presents their findings for Probable causes by team
• Use of Lego’s in problem solving; - Hands on
• Use of Standard Time Machine in Troubleshooting – Hands On

Who Should Attend: This unique course is designed for any people who spend a portion of their time solving problems, such as maintenance technicians, production supervisors, and work-team employees. It is recommended that this course be included early in any course of study or job orientation so employees can combine these troubleshooting techniques with their technical skills as they are developed to logically solve problems.

Prerequisites: None required. Basic familiarity with organizational processes is beneficial but not mandatory.